Does Your Phone Support
eSIM in Bali?
Check in 30 seconds — see if your phone supports eSIM, what to do if it's carrier-locked, and what to do if it doesn't support eSIM at all.
Either way, you get a real Bali number
Whether your phone supports eSIM or not, you can get a local +62 number — eSIM if it's compatible, or a physical SIM delivered to your hotel if it's not. The check below just tells you which path to take.
Why carrier lock matters in Bali
If you bought your phone on contract, there's a decent chance it's carrier-locked — meaning it'll only accept SIMs from your home carrier. This doesn't mean you can't use eSIM in Bali. It just means there's one extra step first.
Call your carrier and ask them to unlock your phone. It's usually free once you're out of contract and takes a few minutes over the phone. Once done, your phone accepts any eSIM — including ours.
Unlocked phones
Bought directly from Apple, Google, or Samsung? You're probably fine. No contract usually means no lock — your phone will accept any eSIM.
Carrier-locked phones
Bought through AT&T, Verizon, T-Mobile, or a similar carrier? Call them and ask for an unlock. Usually free once you're out of contract — done in minutes.
Not sure? Check now
iPhone: Settings → General → About → Carrier Lock. If it says "No SIM restrictions", you're good. Still unsure — message us and we'll help you figure it out.
How to check if your phone supports eSIM
iPhone
Go to Settings → Cellular → Add eSIM
You don't need to complete any setup — just check if the option is there. If "Add eSIM" shows up, your iPhone is good to go. If it's nowhere to be found, you're likely on an iPhone X or earlier — those don't support eSIM, and a physical SIM is the way to go.
iPhone 14, 15 and 16 (US models): No physical SIM slot at all — eSIM is your only option. If you have a US-purchased iPhone 14, 15 or 16, you must order our eSIM, not the physical SIM card.
Android (Samsung, Google Pixel, OnePlus, Motorola, etc.)
Go to Settings → Mobile networks → Add eSIM (or Cellular → Add eSIM on some phones)
Android menus vary by brand, so the exact path may look slightly different. Look for "Add eSIM", "Add carrier", or "Dual SIM". If the option exists, you're set. On Samsung it's Settings → Connections → SIM Manager → Add eSIM; on Pixel, Settings → Network & Internet → SIMs → Add eSIM. On Xiaomi, Oppo and others, Settings → About Phone shows an EID if the phone has eSIM. Most Android flagships from 2021 onwards support eSIM — older models and budget phones often don't, so the Settings check is your best bet. See the table below for specific models.
Quick reference — which phones support eSIM
| Brand | Models with eSIM | Compatible |
|---|---|---|
| Apple iPhone | XS (2018), XR, 11, 12, 13, 14, 15, 16, SE 2nd & 3rd gen and later — all regions | Yes |
| Google Pixel | Pixel 4 and later (all regions). Pixel 3 & 3a: eSIM works on most models but not Verizon or some Asian variants | Yes |
| Samsung Galaxy | S22, S23, S24, S25, Z Fold 5+, Z Flip 5+ (unlocked/international). S20 & S21 had inconsistent support. A-series (A54, A55 5G) — some models support eSIM, verify yours. Chinese/Korean variants: often no eSIM | Yes |
| OnePlus | 9, 10, 11, 12 — unlocked/international variants only. Chinese ROM versions have eSIM disabled | Yes |
| Motorola | Razr 5G and later Razr models confirmed. Edge series: verify your specific model — support varies | Yes |
| Xiaomi | 13 and 14 series — international variants. Check the Settings test, as support varies by region | Yes |
| Oppo | Find X6 Pro, Find X7, Find N3 — international variants | Yes |
| Sony Xperia | 1 V, 5 V, 10 V | Yes |
| Older phones | iPhone X and earlier, Android phones before 2020 | No |
Regional variants matter. The same phone model can ship with or without eSIM depending on where it was purchased — especially Samsung and OnePlus. The Settings test (Settings → Cellular → Add eSIM) is always more reliable than this table. Not sure? Ask us and we'll check for you →
Your phone doesn't support eSIM?
No problem. Order a physical SIM card instead. We deliver to hotels and villas across Bali (Kuta, Denpasar, Canggu, Ubud, and more). When it arrives, bring your phone and passport to the meeting — our staff handles the entire registration and activation on the spot. No document uploads, no waiting for QR codes. You'll walk away with a working +62 number — ready to book rides, order food, and pay cashless around Bali.
Physical SIM works in any phone with a SIM card slot — even older phones, feature phones, or second devices.
Questions about eSIM compatibility
How do I know if my phone supports eSIM?
Open Settings → Cellular (or Mobile Data on Android) → Add eSIM. If this option appears, your phone supports eSIM. If the option doesn't exist, your phone doesn't support eSIM. A second quick check on any phone: dial *#06#. If an EID (a long, usually 32-digit number) shows up next to your IMEI, your phone has eSIM. You can also check your device's spec sheet online, but the Settings test is definitive.
What is a carrier lock and why does it matter?
A carrier lock means your phone is tied to your home carrier (AT&T, Verizon, T-Mobile, etc.) and won't accept eSIM profiles from other carriers. Phones bought on contract are usually carrier-locked. You can contact your carrier to unlock it — it's usually free once your contract is paid off. Unlocking takes a few minutes.
What if my phone doesn't support eSIM?
Order a physical SIM card instead. We deliver to hotels and villas across Bali. You bring your passport and phone, our staff registers and activates the SIM on the spot — no document uploads, no waiting. Physical SIM is faster for some travelers.
Can I use an eSIM and my home SIM at the same time?
Yes — most phones support dual SIM (one physical SIM + one eSIM active at the same time). You can keep your home number active for calls while the Bali eSIM handles data. Both numbers ring simultaneously, so you won't miss anything.
My phone model supports eSIM, but I can't find the option. Why?
Usually one of four things: the phone is carrier-locked; it's a regional model sold without eSIM (common with some Samsung, Xiaomi and OnePlus phones in Asian markets); the software is out of date, so update to the latest iOS or Android first; or the phone already stores its maximum number of eSIM profiles, so delete an old one you no longer use.
Not sure if your phone is compatible? Contact us — we can check your specific model and help you choose between eSIM or physical SIM. Chat on WhatsApp →
Get a real Indonesian number before you land
eSIM or physical SIM, same price. Both give you a +62 number that works with ride-hailing, food delivery and e-wallet apps.
$11.00
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$13.00
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$16.00
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$19.00
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$22.00
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$31.00
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All plans valid for 30 days · eSIM or SIM card, same price · One passport + phone = 2 registrations a year · 15% off when you order 2 or more.