Get a Real Indonesian eSIM
for Your Bali Trip
Order Gojek, GoCar, Grab, food delivery — all of it runs on a local Indonesian number. Here's exactly how to get one before you land.
Who this Bali eSIM is for
Ride-hailing
Gojek, GoCar, Grab, and GrabCar all require a +62 number for SMS OTP. Foreign numbers fail.
Food delivery
GoFood and GrabFood deliver to your villa — couriers contact you directly on your local number.
Payments & calls
OVO, DANA, and GoPay all need a +62 number to register. Call villas, guides, and clinics directly.
Emergency — dial 112
Works without roaming. Local apps needing SMS OTP — clinics, bookings — use your +62 number too.
This is NOT for you if…
You just need mobile data
If you won't use Gojek, Grab, or OVO, an international eSIM from Airalo or Klook is a better fit — instant setup, no documents. We'd rather you have the right tool than buy from us and be frustrated.
You prefer not to send photos online
Our SIM card option is a better fit — no photos needed beforehand. Just bring your passport to the delivery meeting and our staff handles registration on the spot.
What to prepare
Telkomsel requires a passport photo and device IMEI to activate any local Indonesian number — the same process every Indonesian resident goes through. We submit the registration on your behalf. Your photos are never shared beyond what Telkomsel needs, and are deleted 7 days after your eSIM activates.
Private vault — deleted after 7 days
Stored in a private, access-controlled vault. Never publicly accessible. Only shared with Telkomsel for registration. Permanently deleted within 7 days of activation.
Full privacy policy →Why your passport is required
Because you're getting a real Indonesian phone number, the Ministry of Communication (Permenkominfo) requires it to be registered against a valid passport and device IMEI. This is exactly the same process an Indonesian resident goes through to get a SIM — except we handle the entire submission for you.
Any seller that skips this step is not legally registering your SIM. That means it can be blocked by the carrier at any time after purchase — often without warning.
Same rules as Indonesian residents
Every prepaid SIM in Indonesia — local or tourist — must be registered. There are no exceptions and no workarounds.
We handle the submission
You upload three photos. We submit them to Telkomsel, complete registration, and send you confirmation. You don't need to visit any store.
Documents deleted after 7 days
Once your eSIM is activated, your passport and IMEI photos are permanently deleted from our storage. We have no reason to keep them after registration is done.
How to buy an eSIM in Bali — step by step
From ordering to being connected — here's exactly what happens.
Check your device is eSIM-ready
Your phone must support eSIM and be unlocked (not carrier-locked). Most iPhones from XS (2018) onwards, Google Pixel 3+, and Samsung Galaxy S20+ support eSIM. Check Settings → Cellular → Add eSIM — if the option appears, you're set. Not sure if your phone qualifies? Check our compatibility guide →
Pick a plan and order online
Browse our Telkomsel plans, choose your data size and validity, and select eSIM as your delivery type. We'll ask for your arrival date in Bali. We use your arrival date to time your eSIM activation — this is what keeps it live when you land.
Pay online via PayPal
Pay securely with PayPal — credit card, debit card, or PayPal balance accepted. No Indonesian bank account or local payment method needed.
Upload your passport & IMEI photos
After payment, you'll receive a secure upload link by email. Upload three photos: passport data page, IMEI (dial *#06#), and your device About screen. We use these to register your line with Telkomsel as part of their KYC (Know Your Customer) process.
We register your line, then send your QR code
Once your photos are reviewed and your line is registered with Telkomsel, we email your eSIM QR code immediately. We send the QR only after registration is confirmed — so your line is ready the moment you scan it.
Install the eSIM profile before you fly
Go to Settings → Cellular → Add eSIM → Use QR Code and scan. Do this 1–2 days before departure on wifi — not at the airport. Each QR is single-use — scan it once only.
We activate your eSIM ~24 hours before you land
This timing is intentional. Once activated, Indonesian carrier rules require the eSIM to see device activity within 48 hours — if the device sits idle too long, the IMEI can be flagged and blocked. We activate close to your arrival so you land with a live, working connection.
Land in Bali, switch on your eSIM
When you land, go to Settings → Cellular (or Mobile Data) and enable your eSIM — the profile is already installed. Your phone connects to Telkomsel within seconds. No scanning, no store visit, no setup. You're online.
Common questions about Bali eSIM
Which phones support eSIM?
iPhone XS, XR, and all models released after (including SE 2nd gen). Google Pixel 3 and later. Samsung Galaxy S20, Note 20, Z Fold 2, and newer. Most Android flagships from 2021 onwards also support eSIM — check your phone's spec sheet if unsure.
Does my phone need to be unlocked?
Yes. If your phone is carrier-locked (common with phones bought on contract), it won't accept a foreign eSIM profile. Check with your carrier before ordering — unlocking is usually free once your contract is paid off.
Why are photos needed to activate my eSIM?
Indonesian law (Permenkominfo) requires every local SIM and eSIM issued to a foreign traveler to be registered with a valid passport and device IMEI. This is the same process an Indonesian resident goes through — it's how your line gets registered on the network. We handle the submission; you just upload the photos.
Is this specific to GetBaliSIM?
No — it's a Telkomsel and government requirement that applies to every local provider in Indonesia. Any seller that skips this step is not properly registering your line, which can result in it being blocked.
Why do you activate the eSIM 24 hours before arrival, not when I order?
You'll get your QR code as soon as your documents are verified — scan it to install the profile on your device well before you travel. But we hold off on activating it on Telkomsel's network until ~24 hours before you land. Once activated, Indonesian carrier rules require the eSIM to see device activity within 48 hours. If we activated it weeks before your trip and your phone sat idle, the IMEI could be flagged and blocked. Timing it close to your arrival keeps everything clean.
How long does registration take after I send my photos?
Registration usually completes within a few hours on business days (8am–8pm WITA). We'll email you once done and let you know your scheduled activation time.
Can I keep my home SIM active at the same time?
Yes — most modern phones support dual SIM (physical SIM + eSIM active simultaneously). You can keep your home number for calls while using the Bali eSIM for data.
What if the QR code doesn't install correctly?
Contact us by email or WhatsApp — we'll troubleshoot with you. Common issues: phone is carrier-locked, the eSIM slot already has an active profile, or the QR was scanned more than once (each QR is single-use). We can reissue a new code if needed.
What if my eSIM doesn't connect when I land?
First: go to Settings → Cellular and make sure your eSIM is enabled — it won't turn on automatically. Give it 2–3 minutes; Telkomsel sometimes takes a moment to register the device. Still nothing? Contact us immediately by email at hello@getbalisim.com or WhatsApp. We'll diagnose — common causes are airplane mode still on, carrier propagation delay, or the eSIM not set as the data line. Worst case we reissue a new QR code. We don't consider the job done until you're actually online.
Prefer a physical SIM card? We deliver to hotels and villas across Bali — same registration, no QR code needed. How to get a Bali SIM card →
Ready for the next step?
Choose your Bali eSIM plan, upload your documents after payment, and we'll prepare the line before you land.