Get a Real Indonesian eSIM
for Your Bali Trip

iPhone XS, XR, and all models released after (including SE 2nd gen). Google Pixel 3 and later. Samsung Galaxy S20, Note 20, Z Fold 2, and newer. Most Android flagships from 2021 onwards also support eSIM — check your phone's spec sheet if unsure.

Yes. If your phone is carrier-locked (common with phones bought on contract), it won't accept a foreign eSIM profile. Check with your carrier before ordering — unlocking is usually free once your contract is paid off.

Indonesian law (Permenkominfo) requires every local SIM and eSIM issued to a foreign traveler to be registered with a valid passport and device IMEI. This is the same process an Indonesian resident goes through — it's how your line gets registered on the network. We handle the submission; you just upload the photos.

No — it's a Telkomsel and government requirement that applies to every local provider in Indonesia. Any seller that skips this step is not properly registering your line, which can result in it being blocked.

You'll get your QR code right after payment — install it on your device well before you travel. Once installed, upload your documents for verification. We hold off on activating it on Telkomsel's network until ~24 hours before you land. Once activated, Indonesian carrier rules require the eSIM to see device activity within 48 hours. If it sat idle for weeks first, the IMEI could be flagged and blocked. Timing it close to your arrival keeps everything clean. If an activated eSIM is later blocked because it was left unused, that is outside our control and not covered by our refund guarantee.

Registration usually completes within a few hours on business days (8am–8pm WITA). We'll email you once done and let you know your scheduled activation time.

Yes — most modern phones support dual SIM (physical SIM + eSIM active simultaneously). You can keep your home number for calls while using the Bali eSIM for data.

Contact us by email or WhatsApp — we'll troubleshoot with you. Common issues: phone is carrier-locked, the eSIM slot already has an active profile, or the QR was scanned more than once (each QR is single-use). We can reissue a new code if needed.

First: go to Settings → Cellular and make sure your eSIM is enabled — it won't turn on automatically. Give it 2–3 minutes; Telkomsel sometimes takes a moment to register the device. Still nothing? Contact us immediately by email at [email protected] or WhatsApp. We'll diagnose — common causes are airplane mode still on, carrier propagation delay, or the eSIM not set as the data line. Worst case we reissue a new QR code. We don't consider the job done until you're actually online.