100%

Money-Back Guarantee

If your eSIM or SIM card doesn't work and we can't fix it, you get a full refund. No tiers, no fees, no argument.

Risk-free

Full refund, not partial

$0

Hidden fees or deductions

7 days

Window to claim

How It Works

1

Order and use your line

Get your eSIM or SIM card set up as normal.

2

Something's wrong? Message us

Tell us on WhatsApp. We'll try to fix it — wrong APN settings, activation issues, registration problems, whatever it is.

3

Still doesn't work? Full refund

If we can't get it working, you get 100% of your money back. Simple.

What's Covered

  • Haven't received your eSIM or SIM yet? Let us know within 7 days of ordering for a full refund — no questions asked
  • Your eSIM doesn't activate or get signal, and our team can't get it working
  • Your physical SIM doesn't register or get signal, and our team can't get it working

What's Not Covered

  • Your phone doesn't support eSIM (check compatibility before ordering)
  • You no longer need the line (change of travel plans, etc.) after your eSIM QR or SIM card has been delivered to you, whether or not it's been activated yet
  • The line works but you simply changed your mind after use

Claiming a Refund

Message us on WhatsApp or email us with your order ID. If your issue qualifies and we can't resolve it, we'll process your refund back to your original PayPal payment method.

Before delivery: If you never submit your registration details or get in touch, your order is considered final 7 days after your order date — no longer refundable.

After delivery: Claims for a non-working line must be made within 7 days of activation (or delivery for SIM cards).

Delivery means your eSIM QR code is emailed to you, or your physical SIM is handed over to you.

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