Question 1

Which network will I be on?

Accepted Answer

Telkomsel — Indonesia's largest network. It's what most locals use, and what the GetBaliSIM team carries on our own phones here in Bali. Coverage is the widest on the island and holds up on the neighbouring ones, where cheaper networks tend to thin out. You get a real Indonesian +62 number on it, registered to your passport, not a roaming connection routed through another country.

Question 2

What's the difference between eSIM and physical SIM card?

Accepted Answer

An eSIM is installed digitally on your phone before or during your trip, so there is no physical card to insert. A physical SIM card is delivered and registered in person in Bali. Both give you the same local +62 number on Telkomsel. Choose eSIM if your phone supports it and you want it set up before you fly. Choose a SIM card if you prefer in-person help.

Question 3

Does my phone support eSIM?

Accepted Answer

Most newer iPhones, Google Pixels, and many recent Samsung phones support eSIM, but not every model does. If you're unsure, check your phone before ordering or use our compatibility guide to confirm quickly.

Question 4

Do I need to register my SIM card?

Accepted Answer

Yes. Indonesian regulations require registration for every SIM issued to a foreign traveler. We handle the process for you. For eSIM, you submit the required details after ordering. For physical SIM, registration is completed when we meet you in Bali.

Question 5

Can I buy a second plan for a longer stay?

Accepted Answer

Up to 60 days, yes: run two 30-day plans back to back, with a new Indonesian number the second time. Beyond that, no. Your passport and phone can only be registered twice in any rolling 12 months, counted across every Indonesian network, and a registration ends on its plan's last day. That is also two trips a year, not just 60 days. We sell 30-day plans only, so if your stay runs past 60 days you need a 90-day plan from a seller who offers one, or an in-person customs (Bea Cukai) registration within 60 days of arrival. We would rather tell you that before you order.

Question 6

How long does the SIM last?

Accepted Answer

Your Telkomsel eSIM/SIM registration stays active for up to 30 days from activation. Your package or top-up may stop working sooner if its own validity period ends or your data quota runs out. After 30 days, the SIM stops working regardless of remaining data — a new eSIM or SIM card is required. Need more data before then? Top up anytime while the SIM is active; top-ups add data, not days. One ceiling to know: your passport and phone can only be registered twice in any 12 months, on any Indonesian network — so two of our plans, 60 days, per year.

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