Running low on data halfway through your Bali trip? It happens — especially if you've been sharing your hotspot, making video calls, or uploading photos to social media. The good news is topping up your Telkomsel SIM is straightforward. Here are your options.
The Short Answer
Four ways to top up data in Bali: (1) order online through GetBaliSIM — enter your number, pay, and we add the data; (2) use the MyTelkomsel app; (3) dial a code from the phone itself; (4) buy a voucher at any Indomaret or Alfamart convenience store. The first is easiest if you'd rather not find a shop, and you don't need to have bought anything from us — we top up any Indonesian number, whichever provider it's on.
Option 1: Top Up Through GetBaliSIM (Easiest)
Use our top-up service and we'll do it for you.
- Go to our top-up page
- Choose your data amount
- Enter your Indonesian phone number at checkout
- Pay via PayPal or credit card
- We process the top-up and your data is added
No shop to find, no Indonesian-language app to decode. We handle it.
You Don't Have to Be Our Customer
Worth saying plainly, because most people assume otherwise: we top up any Indonesian number, on any provider. Telkomsel, XL, Indosat — it doesn't matter where you bought the SIM. Airport kiosk, a shop in Kuta, a competitor's eSIM, a card someone handed you: if it's an Indonesian number, send it over and we'll add data to it.
We do this because the awkward part of topping up in Bali has nothing to do with who sold you the SIM. It's that the official apps want an Indonesian bank card or e-wallet, which you don't have. That's a silly reason for a traveller to be stuck, so we removed it.
One limit: we top up data, not phone credit. If you need pulsa for calls or SMS rather than data, a convenience store is your answer — that's option three below.
Option 2: MyTelkomsel App
Telkomsel's official app works but is primarily in Indonesian. Here's how to navigate it:
- Download MyTelkomsel from the App Store or Google Play
- Log in with your Telkomsel phone number (you'll receive an OTP via SMS)
- On the home screen, look for Beli Paket (Buy Package) or the Shop section
- Browse available data packages — look for Internet or Data categories
- Select a package and pay using your credit balance or available payment methods
The app frequently offers promotional packages that aren't available elsewhere. However, the interface can be confusing if you don't read Indonesian, and payment options for foreign cards may be limited.
Option 3: USSD Codes (No App Needed)
You can check your balance and buy data packages using dial codes:
- Check remaining data: send an SMS reading UL INFO to 3636
- Buy data packages: Dial *363# for the package menu
The menus are mostly in Indonesian, so this works best if you have a basic understanding of the language or can use a translation app on another device while navigating the prompts.
Option 4: Buy Credit at a Local Shop
Physical top-up vouchers are sold nearly everywhere in Bali:
- Convenience stores — Indomaret, Alfamart, Circle K (look for the Telkomsel logo)
- Small warungs and kiosks — many have "PULSA" signs out front
- Phone shops — especially in tourist areas
How to buy at a shop:
- Tell the shopkeeper you need "Pulsa Telkomsel" and the amount you want
- Pay in cash (Indonesian Rupiah)
- You'll receive an SMS confirming the credit was added
- Then dial *363# to convert credit into a data package
Important: "Pulsa" is phone credit, not data. After buying pulsa, you need to use it to purchase a data package through the USSD menu or the MyTelkomsel app. Some shops can also directly add a data package for you — just ask.
How Much Data Do I Need for the Rest of My Trip?
A rough guide:
| Usage | Daily data |
|---|---|
| Light (maps, messaging, email) | 500 MB - 1 GB |
| Medium (social media, photos, calls) | 1 - 2 GB |
| Heavy (video calls, streaming, hotspot) | 3 - 5 GB |
Multiply by the number of days left in your trip, and you'll know roughly how much to top up.
How to Check Your Remaining Data
Before topping up, check how much data you have left:
On iPhone: Go to Settings → Cellular to see total data used (not remaining — but useful as a reference).
On Android: Go to Settings → Connections → Data Usage.
Via Telkomsel: send an SMS reading UL INFO to 3636 — the reply shows your remaining data and dates.
Via MyTelkomsel app: Open the app and your remaining quota is shown on the home screen.
Tips to Avoid Running Out
- Download offline maps in Google Maps before heading to remote areas — this alone can save hundreds of megabytes
- Use hotel/cafe Wi-Fi for large uploads, downloads, and streaming
- Turn off auto-play on Instagram, Facebook, and TikTok
- Disable background app refresh for apps you don't actively use
- Choose a larger package upfront — it's always cheaper per GB to buy more at once than to top up multiple times
Need Help?
If you're having trouble topping up or can't figure out how much data you have left, reach out to us on WhatsApp. We can check your balance and process a top-up for you remotely.
